nitsrik

How many tech support cases do you submit per year?

Blog Post created by nitsrik on Jul 15, 2020

I got curious, so I went to https://my.esri.com/reports/#/support/cases and filtered the Submitted For field for my name, and it looks like I've submitted at least 86 cases since the beginning of 2013.  That puts me at around 11.5 cases per year, so almost one a month!  That might seem not too bad, but my organization's total for the same time period is 142 so I definitely make up the lion's share there.

 

I wonder how many, on average, tech support cases do other folks submit per year?

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