Skip navigation
All People > JHagen-esristaff > ArcGIS + Public Transportation

As a former analyst in a transit planning department, I know that communicating plans and gathering feedback from the public can be a major challenge.  Adding to that challenge is the current pandemic situation, which makes in-person engagements unlikely, at least for the near future.  To help transit agencies meet these challenges, we developed the Community Engagement Solution.  This solution allows you to:


  • Adapt to changing communication trends
  • Increase public participation in the planning process; and
  • Build community consensus


The solution includes configurable Hub pages to disseminate information and schedule events, both in-person and virtual.  Surveys and crowd-sourcing applications are available to gather feedback with a dashboard to monitor your engagement efforts.  Community Analyst is included to help identify target populations and develop marketing strategies to engage a wide cross-section of your community.  



The Transit Community Engagement Solution is available as a package that can be deployed by Esri Professional Services---it includes the software, configuration of Hub and surveys, and knowledge transfer---and can modernize your engagement approach with a set of flexible, configurable applications.


If you'd like to know more about the Community Engagement Solution or would like to see a demonstration, contact us at

Reporting of accidents or incidents involving your transit fleet is a component of SMS under Federal PTASP regulations.  Typically, incident information is collected in a static form--the information is then transcribed into other systems, and location information is not readily available.  Using Survey123, Esri gives you the ability to collect incident information in a smart-form application.  Because the information you collect is geographically enabled, you can monitor incident information in a dashboard and do advanced spatial analysis to find trends in your data.



[Edit: The incident reporting application is now part of the comprehensive Transit Safety Management Solution (SMS).  To learn about the Safety Management Solution, visit: Transit Safety Management System]

Many transit agencies have to route a fleet of vehicles to assigned orders on a regular basis.  Perhaps you have a list of regularly assigned bus stops hand off to cleaning crews or maybe you need to create daily assignments for demand responsive transit.  With ArcGIS Pro, you can build efficient route assignments for your operators and crews.  You can set rules about working hours, pickup windows, breaks, and other routing restrictions.  The best part is that you can do all of that with ready-to-use web services integrated into ArcGIS Pro--no need for any extensions or a routable network dataset.  And with the latest release of Navigator, you can use Network Analyst tools to share your routes so that drivers have turn-by-turn directions.


The video gives a quick overview of the tools used to create and share routes.  More information about the Vehicle Routing Problem is available in the ArcGIS Pro documentation.


Public transit agencies have many property assets--bus garages, stations, depots, office buildings, and other holdings.  Managing the records associated with these properties can be a big challenge.  Something as simple as pulling up easement information or simply identifying where your property is located can take time, and time is money.  The Public Transit Real Estate Solutions links together disparate information about your property assets in an easy-to-use geographically-centric web application that can be accessed anywhere.  The video below gives an overview of the application.



For more information about this solution, or any other transit-related queries, please contact us at